Postage Prices, Delivery and Returns

Postage Prices

Postage from July 2022 **

Following Royal Mail's price increases earlier this year, I also had to increase my postage charges to cover the cost of sending your dolly clothes out to you. At the same time I also took the chance to implement a new, simpler to understand banding system which fits with Royal Mail's price structure a lot better- put simply, this means that all postage will now be charged as per the value of the order, not the weight as previously.
Along with all the new structuring, I have now been able to introduce permanent FREE second class postage on all orders over £15, which can be upgraded to first class for just £2.50.

Please see my new Postage Rates chart below.

Please NOTE: All orders with a value of £20 or more will be sent as 'Signed for' items, as required by Royal Mail for compensation purposes.

Please also NOTE: All but the cheapest orders will be sent by Royal Mail's small parcel service as this is required for the bulky nature of my doll's clothes, whilst also allowing for the weight and value to be factored in. There are, however one or two exceptions to this whereby the item is not bulky but its value sends it into the next postage price category (in particular- orders for single doll's pram sheets, or single dresses).
Currently I cannot charge postage for these items seperately, so in instances where a single item is purchased which can be sent by Royal Mail's large letter service but which falls under the small parcel price bracket, a refund will be made for any excess postage paid.

** Special offer on postage for Summer Special Offers running throughout July and August - please see my Latest News page for details

Order Value

1st Class

2nd Class

Up to £5.00

£1.70

£1.30

Up to £14.99

£4.20

£3.10

£15 and Over

£2.50

FREE

Delivery Times

I have a good stock of nappies and bedding already made up and ready for posting, along with an increasing number of items in my Ready to Post category. Any orders comprising of only these items will be sent out within two days of me receiving your order.

However, as most other items are currently handmade after I receive your order, delivery times for orders including outfits will vary- generally though please allow around a week for your items to reach you. In the event of a longer turnaround time I'll email you to give you an idea of how long you can expect to wait, and I'll send you a dispatch email once your order has been sent out in any case.
At very busy times, such as during school holidays or at Christmas, there may be a longer delay but I'll explain this when you order if applicable.

If you have a particular deadline to meet, eg. a birthday, please email me first with the date and what you'd like to order and I'll let you know if I can get the items to you in time.

Returns Policy

In the unlikely event that you are unhappy with any aspect of your order once you have received it, then please email me in the first instance to discuss the problem, and to arrange returns and refunds if required.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to return any item to me, in an unused and re-saleable condition (unless faulty), within 14 days of receiving your order from me, or to cancel your order at any time before I have sent it out to you. Any return costs will be paid by you.

In the extremely unlikely event that you are seriously unhappy with the service I have provided you with, and that you have not been able to resolve your issue by contacting me direct, then under the regulations you have the right to use the European Online Dispute Resolution Platform.
Obviously I hope this will never be the case!

Getting in Touch

Email enquiries will always be responded to, but as I work the business around my family they may not be answered immediately, especially at busy times or during school holidays- so please be patient!
If you wish to contact me then please either use the Contact Form on this website, or email me direct using [email protected]